Account and access
Sign-in trouble, paused access, account data requests, or a change you do not recognize.
Include the email on the account and the page where the problem happened. Never send a password or authentication code.Erudoza support
Start with the right details.
Choose the area that best matches the problem. Clear context helps the owner investigate account records, course state, and operational logs without asking you to repeat the story.
Learning and course content
Missing progress, a lesson that will not unlock, inaccurate material, or a course publication question.
Include the course name, lesson title, what you expected, and what happened. Use the in-course report tool for content concerns when available.Plans and future billing
Pro checkout is currently closed. No launch-list or pricing-preference action creates a subscription or charge.
When paid plans open, receipts, cancellation, payment recovery, and refund questions will use this same support path.Safety, privacy, and copyright
Report unsafe content, privacy concerns, suspected abuse, or material you believe infringes your rights.
Include enough detail to locate the material. Sensitive identity or ownership evidence should only be sent when requested.Direct contact
Email support@erudoza.com
Describe the issue, the affected page or course, when it occurred, and the result you expected. Screenshots are useful when they do not expose private information.
Commercial launch is still locked
Joining the launch list or saving a pricing preference is product research only. Paid checkout remains unavailable until the owner separately activates billing after production operations, customer support, and payment recovery are ready.